If one of the servers was informed that you did not enjoy your meal, we would have substituted your dish or comped your meal. Each server has been trained to attend to their tables multiple times during their visit and every server always asks if the food was to the guest's liking. We have strict guidelines in place for every single server. Now in terms of "not caring" after you supposedly informed us of the issues with your dishes is inherently impossible. In terms of why the restaurant wasn't that busy when you dined in with us was because you probably dined in during our lunch, which, because of our location, is a much smaller crowd than our dinners. Our dishes are designed to highlight the ingredients we utilize, instead of over saucing, over salting or over seasoning our dishes however, for guests that wish for their dishes to be stronger tasting, we do our best to be as accommodating as possible. The Spring Rolls we utilize have never seen the inside of a freezer.
Our Spring Rolls are not out of a frozen box we hand make and hand roll them every single day. Restaurant menu information as well as online details about breakfast, lunch, and dinner for restaurants. Each bowl is catered to the guest's preference. While we do utilize a hot sauce that goes on top of the soup, this is done to accommodate guests who enjoy the soup with no heat element or for those that enjoy the soup very spicy. Dear Monzingo1, the Hot and Sour Soup does not come with Louisiana hot sauce on top.
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